Our return policy

If products are defective or damaged upon arrival, we offer a full refund, exchange, or credit note, as well as refund of shipping charges. Unfortunately, we cannot take responsibility if your return is lost on the way back or for any import duties and taxes. We recommend arranging a tracking courier for a safe and prompt return.

Return conditions

Items must be returned within 14 days of purchase. We will make exceptions for shipping delays, please contact us if you think it could take longer. Items must be unused with the labels still attached. Items should be free of makeup and perfume, so keep this in mind when trying them on. We do not provide refunds on clearance items, but we will do our best to accommodate size changes. You will be refunded in your original payment method

Refund

We do not provide refunds on clearance items, but we will do our best to accommodate size changes. You will be refunded in your original payment method

Environmental costs of your return

We want you to be happy with your MukaCariza purchase, so if you receive it and it’s not quite right, we can help you make a return. What we don’t support is encouraging the habit of making inconsiderate purchases with the intention of returning. We ask that you consider that the return process has an environmental cost to our planet. All packaging returned with your order must be recycled or disposed of.
Returned products must be dry cleaned and / or ironed with chemicals, water and energy. The transport of your return products requires extra unnecessary CO2 emissions.