Our Return Policy

If products are defective or damaged on arrival, we offer a full refund, exchange or credit note, as well as a refund for the cost of shipping. Unfortunately we cannot take responsibility for the loss of a returned parcel or any import duties or taxes that may be charged. For a safe and prompt delivery we advise returning a parcel via a reputable , trackable courier service.

Return Conditions

Items must be returned within 14 days of purchase. We will make allowances for shipping delays, please contact us if you suspect that delivery may take longer than usual. Items must be unused with the labels still attached, unsoiled by makeup and free from the smell of perfume – so please bear this in mind when trying purchases on.


We do not provide refunds on clearance items, but we will do our best to accommodate size changes. You will be refunded in your original payment method

Environmental Costs – Return Shipment

We want you to be happy with your MukaCariza purchase, so if you are dissatisfied, we offer to help with the return. However we do not support or encourage the habit of making inconsiderate purchases with the intention of returning. We ask you to remember that the return process has an environmental cost on our planet. Please consider that all packaging returned with your order must be recycled or disposed of.

Returned products on receipt must be dry cleaned and/or ironed with chemicals, water and energy. The transport of your return products requires extra unnecessary CO2 emissions.