We guarantee everything we make. If you are not satisfied with any of our products at the time you receive them, or if any of our products are not working satisfactorily, return it to MukaCariza for an exchange or a refund..
Environmental costs of your return shipment.
We want you to be happy with your MukaCariza purchase, so if you receive it and it’s not quite right, we can help with the return. What we do not support is to encourage the habit of making inconsiderate purchases with the intention of returning. We ask you to remember that the return process has an environmental cost to our planet. All packaging returned with your order must be recycled or disposed of.
Returned products must be dry cleaned and / or ironed with chemicals, water and energy. The transport of your return products requires extra unnecessary CO2 emissions.
We have some good news…. we have completely switched to 100% biodegradable shipping bags from Polybags and handmade fiber cardboard boxes. We want to completely eliminate the use of plastic at any point in MukaCariza’s production and distribution. There is more work to be done on that, but we have made a start.
We use a 100% recycled card for our thank you cards and our hangtags.
Every package we ship to you only contains items that are biodegradable, reusable, recycled and of course portable.